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‎09-27-2022 10:49 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 IDS Base Model
Operating System: Microsoft Windows 11

Hey, I noticed that the volume on my laptop is lower than it should be. I checked the same device on Best Buy before purchasing this from the HP store and the sound was good. I also compared it with a friends device and confirmed that something is not right with my speakers. Also when I put my ear to the speaker, it doesn't feel like the sound is coming from the speaker vent or I suppose the speakers are facing downwards or something. Is this a manufacturing defect ?? I just wanted to make sure if this happens before I complaint to the HP store. I tried installing the latest updates from the HP website as well as from windows update. Can someone help me out in this regard?

 

Category:
2 REPLIES 2

‎09-27-2022 11:07 PM

HP Recommended

@AF03 

 

Please download and install newer driver/software

 

             https://ftp.hp.com/pub/softpaq/sp139001-139500/sp139173.exe

 

Regards.

BH
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‎10-02-2022 10:50 PM

HP Recommended

I already installed the same version before I went up to post this message.

Tried again after you posted the link. Not working still.

 

Anything else that can be of help?

 

Also my laptop specifications said I'd receive a 90W Charger for my laptop and I received the 65W charger. 

Can you suggest how I can get that replaced for me?

 

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