I use HP PAVILION Laptop. I cant hear the sound only when I use the head phones. speakers not workin

[KTSP]

I use HP Pavilion Laptop. The speakers are not working. Cant hear the sound. When i use the head phones it works

[KrazyToad]

@KTSP

Welcome to HP Support Community

I would like to help

Please run an Audio Test and let me know if you can hear the speakers

- Hold the power button for at least five seconds to turn off the Notebook.

- Turn on the computer and immediately press Esc repeatedly, about once every second.

- When the menu appears, press the F2 key.

- On the main menu, click Component Tests and Audio

Thank you

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