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I use HP PAVILION Laptop. I cant hear the sound only when I use the head phones. speakers not workin

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I use HP Pavilion Laptop. The speakers are not working. Cant hear the sound. When i use the head phones it works

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Welcome to HP Support Community

I would like to help


Please run an Audio Test and let me know if you can hear the speakers


- Hold the power button for at least five seconds to turn off the Notebook.

- Turn on the computer and immediately press Esc repeatedly, about once every second.

- When the menu appears, press the F2 key.

- On the main menu, click Component Tests and Audio

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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