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04-06-2021 08:25 AM - edited 04-06-2021 08:26 AM
Welcome to HP Support Community
I would like to help
Please run an Audio Test and let me know if you can hear the speakers
- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio
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