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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Audio
- INTERNAL AUDIO SUDDENLY NOT RECOGNIZED

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12-03-2020 05:52 PM
Hello, after a driver update conducted by Avast software, suddenly my computer no longer has audio and does not recognize any internal sound device. I can hear when I use bluetooth and external headphones. I tried downloading the new drivers from the HP website and then re-started the device, but still no luck. And just discovered the notebook went out of warranty in July. Ugh! Help appreciated!
12-06-2020 11:47 PM
HI@AJWIND, Welcome to the HP Support Community!
Request you to follow the below troubleshooting steps for Sudden loss of Audio on Windows 10:
Windows Audio is a Windows service that manages audio for Windows-based programs. If at all this service is stopped due to any reason, audio devices will not function properly.
To fix audio services, open the run command and launch services.MSC.
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In the services window search for Windows Audio and right-click on it to select Start to start the audio service.
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And ensure the Startup Type is set to Automatic.
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Click Apply and OK.
Restart the computer and check if it works.
If the issue persists, try the steps mention on this link: Click here.
Hope this helps! Keep me posted.
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