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11-27-2020 02:20 PM
Operating System: Microsoft Windows 10 (64-bit)
INTERNAL SPEAKER SOUND DROPS OFF AFTER A FEW SECONDS. WORKS FINE WITH EXTERNAL SPEAKER AND BLUETOOTH BUDS. HAVE TRIED ALL THE TROUBLESHOOTING TECHNIQUES SHORT OF RELOADING THE BIOS. I AM NOT REAL COMFORTABLE DOING THAT. SOUNDS SCARY. I BELIEVE THIS PROBLEM WAS ALWAYS THERE. I RECEIVED THE LAPTOP IN APRIL AS A GIFT FROM MY CHILDREN. I DIDN'T USE IT MUCH. AFTER I LOADED A PROGRAM AND TRIED TO USE THE TRAINING VIDEOS IS WHEN I DISCOVERED THE SOUND ISSUE.
1 REPLY 1
12-01-2020 02:06 PM
I reviewed your post and I understand that the audio drops frequently.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you uninstall the audio driver from the device manager and then download and install the driver from the below link.
If you continue facing the issue, then run the audio troubleshooter following the below steps.
- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.
- Click on "Playing Audio".
- Follow the on-screen instructions.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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