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HP Recommended
6BT06UA#ABA
Microsoft Windows 10 (64-bit)

INTERNAL SPEAKER SOUND DROPS OFF AFTER A FEW SECONDS. WORKS FINE WITH EXTERNAL SPEAKER AND BLUETOOTH BUDS. HAVE TRIED ALL THE TROUBLESHOOTING TECHNIQUES SHORT OF RELOADING THE BIOS. I AM NOT REAL COMFORTABLE DOING THAT. SOUNDS SCARY. I BELIEVE THIS PROBLEM WAS ALWAYS THERE. I RECEIVED THE LAPTOP IN APRIL AS A GIFT FROM MY CHILDREN. I DIDN'T USE IT MUCH. AFTER I LOADED A PROGRAM AND TRIED TO USE THE TRAINING VIDEOS IS WHEN I DISCOVERED THE SOUND ISSUE.

PLEASE HELP

1 REPLY 1
HP Recommended

@WALKINGTALL

 

I reviewed your post and I understand that the audio drops frequently.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the audio driver from the device manager and then download and install the driver from the below link.

 

https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105701.exe

 

If you continue facing the issue, then run the audio troubleshooter following the below steps.

 

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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