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‎01-09-2021 03:52 PM

HP Recommended
Product: Pavillion M7
Operating System: Microsoft Windows 10 (64-bit)

After installing Windows 10 (had Windows 7 before) on my computer, my sound stopped working.  I don't know what to do to fix the problem.  I have tried the computer troubleshooting and I have tried the HP website troubleshooting steps.  I don't use external speakers, just those built in to the computer.  Any help will be appreciated.  Thanks.

1 REPLY 1

‎01-09-2021 04:57 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be if your notebook has the IDT audio system, would be to install this W10 IDT audio driver from a newer model notebook.   Restart the PC after installing the driver.

 

IDT High-Definition (HD) Audio Driver

 

6.10.6492.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

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