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‎03-06-2019 08:43 PM

HP Recommended
Product: HP Spectre x360 - 13-4003dx (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

So I have been this issue for around 4 years... I really hate this. The intel SST audio that comes with DTS is really bad. Like the DTS control panel keeps remove the bass sound when I plug the headphone in so I have to toggle it on and off again. Also the driver is keeps on with it is really bad. It keeps create cracking sound when I'm listening to it no matter if I'm using headphone or laptop speakers. Also the device can't sync the same sound and video at the same time when I'm watching youtube. I'm not sure if spending $1200 at that time worth it since the audio is really bad.... My dad gave this laptop to me and I can't believe he can live with it lol. I want to install the generic driver of windows 10. I tried to uninstall the driver and let in install automatically and updated the BIOS but it cannot install the generic driver. Is there any way that I can install it? or at least, is there any way to remove DTS sound controller?

4 REPLIES 4

‎03-06-2019 09:43 PM

HP Recommended

@peace20201 

 

Your machine is the first generation of HP Spectre x360 13". Please do a clean install Audio softeware/driver, this should help.


(a) Download the following driver and save on your computer,

             https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93151.exe


(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
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‎03-06-2019 10:46 PM

HP Recommended

So I have tried that and it somewhat worked. The crackling sound and the sound delay is gone but the DTS control sound keeps buzzing around. Whenever I tried to plug in the headphone, it's auto turn on the audio enhancement which is the worst sound enhancement I have ever seen... The only way is to toggle disable and enable it again. Is there any way to completely remove it?

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‎03-06-2019 10:51 PM

HP Recommended

ok I regret what I have already said.... while I play music on youtube, the cracking sound is still exist.... I hope HP can fix the problem by update the drive tbh....

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‎03-07-2019 08:40 PM

HP Recommended

Not sure if anyone can report this to HP.... I'm just want this problem to get fixed....

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