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Mc_Omen
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Solved!

Internal MIc only records white noise

HP Recommended
HP 17-cb0005na
Microsoft Windows 10 (64-bit)

HP 17-cb0005na

My internal microphone does not work, using it with voice recorder only records white noise and nothing is heard on apps such as Zoom.

A plugged in combi microphone headset works fine.

 All troubleshooting apps show no issues. 

Driver is Microphone Array (Intel(R) Smart Technology (Intel(R) SST)). 10.0.18362.1 dated 18/03/2019

 

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Mc_Omen
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Uninstalled the device restarted machine downloaded and installed latest drivers (Same as were previously installed according to device manager). Restarted machine again and now it works.

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Mc_Omen
Author
Level 1
2 1 1 0
Message 2 of 2
Flag Post
HP Recommended

Uninstalled the device restarted machine downloaded and installed latest drivers (Same as were previously installed according to device manager). Restarted machine again and now it works.

View solution in original post

Was this reply helpful? Yes No
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