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MTind001
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Internal mic is completely gone off of brand new lap top

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Microsoft Windows 10 (64-bit)

I just bought this laptop last month and it definitely came with an internal microphone. Then one day I was on Zoom for class and the mic would not work. When I tried to troubleshoot it's vanished from the computer entirely. Any ideas would help greatly. Thanks in advance.

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Echo_Lake
HP Support Agent
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@MTind001

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows
  • Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Configuring and Using Zoom Rooms' at https://support.hp.com/us-en/document/c06386719

For general support: Go to 'Zoom Help Center' at https://support.zoom.us/hc/en-us

For technical support: Go to 'Zoom Video Communications Technical Support' at https://support.zoom.us/hc/en-us/articles/201362003

For email support: Send an email to support@zoom.us

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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