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HP Recommended
Pavilion
Microsoft Windows 10 (64-bit)

the internal microphone is not working,

Have followed the advice of all suggestions previously noted on this forum and with no success, Not sure where to go to next,

Can anybody help please?

CheersNeil67

3 REPLIES 3
HP Recommended

@neil67 I have a few steps to help you out:

 

The Troubleshooting tool automatically finds and fixes many computer issues. Use it to troubleshoot microphone problems.

  1. In Windows, search for and open Control Panel.

  2. Click Troubleshooting.

  3. Under Hardware and Sound, click Troubleshoot audio recording.

    NOTE: 

    Administrator permission is required to run this program. If prompted, type the administrator password or provide confirmation.

  4. The Sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.

  5. Select the device you want to troubleshoot, and then click Next.

  6. Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.

  7. If the problem persists, continue to the next step.

We may need to reset the privacy settings for the Microphone if the issue occurred after any recent windows updates:

  1. Open Settings from your start menu.
  2. Click on Privacy in order to access all your privacy settings.
  3. Select Microphone from the left pane and then click the Change button.
  4. Now, turn on the microphone for this device.
  5. Turn on Allow apps to access your microphone.
  6. Finally, in the app list, make sure to turn on microphone access for every app you want to give permission to access your microphone.
  7. Repeat the same exact steps but for your webcam this time.

If the issue persists, uninstall the microphone driver and restart to automatically install a fresh driver for the same.

  1. Open device manager, the fastest way is through the search bar:
  2. Open ‘Audio Inputs and Outputs’
  3. Left-click on your recording device.
  4. In the menu that opens up Click ‘Uninstall’.
  5. delete the driver. click apply/OK and then, restart the pc.

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on the post you feel, helped you the most, 

Have a great day!

Riddle_Decipher
I am an HP Employee

HP Recommended

I have tried all the previously suggested steps and the internal microphone still doesn't work.  On Sound Settings I can see the microphone hardware is working, however none of the apps can use it.  I have enabled the microphone for use and all the apps I would use are selected (Skype, Zoom, or even Voice Recorder).

 

I downloaded a new driver using HP Support Assistant and rebooted the computer.  Still no luck.

 

I have a 6 month old HP Pavilion running Windows 10.  This happened a few months ago and reinstalling the device driver fixed it.  But not this time.

 

What else?

HP Recommended

@ROC_MD You could create a new user account to check if that helps, if there's a software compatibility issue, the new account will help isolate the same, if nothing works, you may want to backup all your personal data and perform a system reset: click here for steps.

 

Keep me posted,

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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