Internal microphone sound crackles

[TrinityT66]

Recently, my HP Envy x360 Convertible 15m (laptop) internal microphone started sounding crackled when I speak on a Zoom call or when I record videos with audio. This same problem happens when I plug in wired headphones with microphone. I have not done any updates lately and have Windows 10 home as my OS. Anyone know why this might be happening and how to fix it? This is a huge problem for me since I use my computer for my work and do a LOT of audio/video recordings.

[Echo_Lake]

@TrinityT66

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Use the Troubleshooting tool:
 

The Troubleshooting tool automatically finds and fixes many computer issues. Use it to troubleshoot microphone problems.

1. In Windows, search for and open Control Panel.

2. Click Troubleshooting.

3. Under Hardware and Sound, click Troubleshoot audio recording.

   NOTE: Administrator permission is required to run this program. If prompted, type the administrator password or provide confirmation.

   

4. The Sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.

   

5. Select the device you want to troubleshoot, and then click Next.

6. Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.

7. If the problem persists, continue to the next step from here: https://support.hp.com/in-en/document/c03421813

Hope this helps! Keep me posted for further assistance.
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