• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-13-2019 08:47 PM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

 

I have a Spectre x360 15.6 inch that I bought around a year ago.  When I go the HP Audio switch and turn on the Bang & Olufsen audio control. Under the Output tab it won't let me turn on the Bang & Olufsen Audio Experience?  I just updated the drivers through HP tonight and that didn't change anything.

 

I feel like that would give me even better sound if I was able to turn it on with headphones.  Any suggestions?

1 REPLY 1

‎01-14-2019 12:41 AM

HP Recommended

My test loaner had same problem and what I did:

 

(a) Download the following audio software (probably you already downloaded)

 

       https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88302.exe

 

(b) Uninstall Realtek High Definition driver under Sound in Device Manager

(c) Reboot machine

(d) Right click downloaded file and run as administrator,

(e) Reboot machine. Now I have diffetent icon but it works the same as before

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.