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HP Recommended
Pavillion 15
Microsoft Windows 10 (64-bit)

Good morning, I please ask you if someone is able to understand the following microsoft community issue, due to my HP pavillion 15 audio problems. It's all explained. Thank you so much

https://answers.microsoft.com/it-it/windows/forum/all/non-sono-installati-dispositivi-di-output-audi...

2 REPLIES 2
HP Recommended

@TommasoV 

 

HP has dozens of different audio drivers for HP machines, you need to know your machine and which one you need. I think that is the problem, not lack.  Before we can help, we need to know what EXACTLY is your Pavilion 15 (do you know what it is ) ? Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824

            or

    https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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>
HP Recommended

I've already looked for correct driver (downloading it from official hp drivers site, after I specified my pc version), but it did not worked, as a matter of fact its installation failed (as you can see - with error number reported - from screenshots I posted in Microsoft Community).

 

Thank you for help

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