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11-03-2020 11:07 AM
The sound on my new Omen 17 HP Laptop with Bang & Olufsen audio system is very quiet. I have to turn the speakers up to 100%. I even tried testing system sounds, which also were hard to hear. I went into the sound control area and tried the settings for both speakers. They both work but are very quiet. At 100%, they are about equal to my old HP Envy laptop at about 40%. While this sound may be almost acceptable for a quiet area, it would not be too good if I were to want to watch videos or movies with another person. Also, if I were to rely on system sounds for any sort of notification or warning, I may not hear them. This laptop advertised as having HP Audio Boost. I am already upset that I had to get the Omen laptop, since the Envy with comparable memory was unavailable due to COVID shortages. I do not like the red keyboard lettering, which is harder to see, and I do not like that the Home and End keys are added to the number keys. I use them often with the regular key area and with the number pad. I have no need for the extra macro keys on the left. So I really do not like this laptop so far compared to my old Envy. Now with the volume too low, it is like the last straw. I do not mean to be in a bad mood, but I expected the keyboard to at least be standard. I knew it had extra keys, which I would probably never need, but did not notice that there were some shared keys to make up for it. If you could figure out the sound problem fixed, that would help. I doubt you would have a comparable Envy to replace this? I have used all HP products for several years, and this is the first time I have not been totally happy with the product.
11-08-2020 11:47 AM
I reviewed your post and I understand that the audio volume on the computer is very low.
Don’t worry, I assure you I will try my best to get this sorted.
What is the product number of your computer?
Meanwhile, I recommend you run the audio troubleshooter and it will automatically find and fix the audio issues.
Here is how it is done.
- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.
- Click on "Playing Audio".
- Follow the on-screen instructions.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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