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Laptop cannot see microphone from headphones

HP Recommended
Laptop 15-bs0xx
Microsoft Windows 10 (64-bit)

How do I open the connector options? The laptop cannot see the microphone from the headset.CNSyiq9Q2mk.jpg

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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@fachj3 Welcome to HP Community!

 

I understand that the Laptop cannot see the microphone from headphones.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Please refer to the below link and perform the same.

 

https://support.hp.com/in-en/document/c04474731

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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