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Locked

‎03-30-2023 04:00 PM

HP Recommended
Product: OMEN by HP 17-cb0030nr
Operating System: Microsoft Windows 10 (64-bit)

I've been having this issue for I don't know how long. Probably since I bought my laptop (3 years ago). As mentioned on the title, my laptop (running Windows 10) only recognizes my headphones when I restart it (while my headphones are plugged in). If I turn on or restart my laptop without my headphones plugged in (jack 3.5mm) and plug them, it does not recognize them, which is very frustrating. Here's why I've done so far:

-I've uninstalled and reinstalled Realtek audio drivers (using Intel Driver Support Assistant)

-Rolled back the audio driver to its previous version

-Manually installed the driver through device manager

-I have also updated to the latest BIOS

 

Yet, the issue persists. I do not know what to do anymore with that.

 

Please, help!

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