• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-19-2020 01:58 PM

HP Recommended
Product: envy
Operating System: Microsoft Windows 10 (64-bit)

Did anyone find a solution to this problem???  

5 REPLIES 5

‎01-21-2020 05:26 PM

HP Recommended

@Diane_W,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that there is noise from the computer when the charger is connected.

 

Don’t worry, I assure you I will try my best to get this sorted.

  • What is the exact model for your computer?
  • Is the noise coming from the system fan?

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎01-21-2020 05:53 PM

HP Recommended

The model # is 3160NGW ... the noise is not coming from the fan.  I did the update for the Bios and the noise is still there.  It is not continuous... comes and goes.  It is the loudest (sounds like its going to explode) when waking up or on start up but will stop if I unplug it.  It makes noise time to time while plugged in after it wakes up too.

Was this reply helpful? Yes No

‎01-22-2020 02:06 PM

HP Recommended

@Diane_W,

 

I recommend you run a system test on the computer (Including the AC adapter) and let me know the result.

 

Follow the steps in the below article to run the test.

 

https://support.hp.com/us-en/document/c03467259

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎01-25-2020 06:24 AM

HP Recommended

I’ve downloaded the system test and did both Systems fast test and the FULL EXTENSIVE testing and everything has passed but there is still the issue.  Please advise what the next course of action I should take.  Thanks!!!

Was this reply helpful? Yes No

‎01-25-2020 03:58 PM

HP Recommended

@Diane_W

Thank you for posting back.

 

This sounds like hardware related issue with the computer. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.