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Simone7 Honor Student
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Laptop's microphone doesn't work

hp pavilion x360 convertible 14-ba030nl
Microsoft Windows 10 (64-bit)

Hi, I have a problem with my laptop's microphone. When I record or talk on Facebook o Skype there is a hiss and my voice isn't heraed. How I resolve the problem?

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Laptop's microphone doesn't work

@Simone7, Welcome to HP Support Community!

 

Check the microphone hardware

Make sure the microphone has power, is turned up, and functioning.

  1. If the microphone operates on battery power, make sure the batteries are correctly seated and are functional. If the microphone operates on external power, make sure that all the power connections are secure and the power cord is connected to a power source.

  2. If the microphone has a volume control, make sure it is turned up half way.

  3. Disconnect the microphone from the computer port, and then re-connect it. If the microphone uses a USB port, try connecting it to a different USB port on the computer.

  4. Connect the microphone to another device, such as another computer, and then try to use it.

    • If the microphone functions correctly when connected to the other device, a driver or computer recognition issue might be causing the problem. Continue to the next step to check for an update to the audio driver.

    • If the microphone does not function correctly when connected to the alternative device, then the microphone might need to be replaced.

Update the audio driver

An old audio driver can cause your microphone to function incorrectly. Make sure the audio driver is current.

  1. Connect to the Internet.

  2. In Windows, search for and open Device Manager.

  3. Double-click Sound, video and game controllers.

  4. Right-click the name of the sound hardware, and then select Update Driver.

    Update Driver option in Device Manager

  5. Click Search automatically for updated driver software, and then wait for Windows to update the driver software.

    Updated Driver Software: Search automatically for updated driver software

  6. Windows checks to see if the updated driver software is available.

    If an update is available, let Windows install the update.

  7. When the update is installed successfully, a Windows has finished installing the driver software for this device window displays.

    Test the microphone.

If updating the driver did not resolve the issue, continue to the next step.

 

Use the Troubleshooting tool

The Troubleshooting tool automatically finds and fixes many computer issues. Use it to troubleshoot microphone problems.

  1. In Windows, search for and open Control Panel.

  2. Click Troubleshooting.

  3. Under Hardware and Sound, click Troubleshoot audio recording.

    Troubleshoot audio recording

  4. The Sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.

    Select device to troubleshoot

  5. Select the device you want to troubleshoot, and then click Next.

  6. Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.

  7. If the problem persists, continue to the next step.

Configure the sound settings in Windows

An incorrect setting in Windows could cause microphone issues. Use Windows Sound settings to configure the microphone.

  1. Connect the microphone to the computer.

  2. In Windows, search for and open Sound.

  3. Click the Recording tab in the Sound window.

    Recording tab in the Sound window

  4. In the list of devices, find the microphone that you want to use.

    If the microphone is not listed, use the following steps to show disabled and disconnected devices:

    1. Right-click an empty area of the Sound window.

    2. Click Show Disabled Devices and Show Disconnected Devices.

      Disabled and disconnected devices shown in the Sound window

    3. If the microphone is listed as Currently unavailable or Not plugged in, disconnect it, and then reconnect it to the port.

      If the device you want to use contains a small circle with an arrow pointing down, the device is disabled. To enable the device, right-click the device name, and then select Enable.

  5. Select the microphone you want to use, and then click Set Default to make this device the default audio input device.

    Set Default option in the Sound window

  6. With the device still selected, click Properties.

  7. In the Properties window, click the Levels tab.

    Levels tab

  8. If the Mute button  is on, click it to unmute. The volume button should display as a blue speaker icon  

  9. Use the slider bar to raise the volume level to at least 75.

  10. If Microphone Boost is available, adjust it to +20.0 dB.

  11. Click OK to save changes.

Refer to this document HP PCs - Resolving Microphone Problems

 

Let me know the outcome.

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Simone7 Honor Student
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Laptop's microphone doesn't work

I tried all of the these solutions, but nothing change... I've even refreshed the PC, but the microphone doesn't work.

Anyway, thank you! 🙂

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HP Support Agent
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Laptop's microphone doesn't work

@Simone7

 

Is it an issue while using Facebook and Skype only or all applications?

 

Have you tried troubleshooting steps from this document HP PCs - Advanced Microphone Troubleshooting (Windows 10, 😎?

 

If you still have issues, I am afraid it could be a hardware issue. I would recommend you to try our other support options.

Follow the steps below to reach out to our HP Support team:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

 

Thank you. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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