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08-16-2022 04:01 PM
Welcome to the HP Support Community
I understand you are facing an Audio related issue with your HP ENVY Laptop - 15-Ep0142tx. Not to worry I will help you to get a resolution to resolve the issue.
To assist better:
- Was there any recent update on the printer?
- So is the speaker volume set to 100?
- When was the last time the Speakers worked fine on the Notebook PC?
- Have you attempted to update the BIOS, Video card & Audio drivers to resolve this issue?
- If not, here's the link to download and install the above updates: Click here
While you respond to that, here's what you need to do:
Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.
Step 2: In the Device Manager, expand Sound, video and game controllers.
Step 3: You should now see your audio driver's name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.
Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.
Step 5: Restart your PC once & it should auto-reinstall a working driver.
If the issue with the sound continues, The best way to resolve the issue is by using the HP Guided Troubleshooter: CLICK HERE FOR STEP BY STEP GUIDE (simply follow the instructions to resolve the issue).
You may also refer to this link: Use automated tools to resolve sound issues
If the issue still persists, I'm sending out a private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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