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AliErali
Level 2
9 7 0 6
Message 1 of 14
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Laptop speakers very quiet on new Omen 17 laptop

HP Recommended
HP Omen 17-cb0036nb
Microsoft Windows 10 (64-bit)

Speakers sound very low on my new HP Omen 17 Bang and Olufsen laptop. Tried updating drivers, removing current drivers and letting Windows try sorting it out automatically; still the sound is much lower than on my girlfriends Spectre 13, for instance. If we put the same youtube video on; her speakers completely drown mine out. Is this normal, if no, how do I fix this? I would think Bang & Olufsen speakers on a gaming device should have a bit more oomph. Thanks in advance.

EDIT: typos

13 REPLIES 13
praveen196
HP Support Agent
HP Support Agent
10,488 10,464 477 792
Message 2 of 14
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@AliErali Welcome to HP Community!

 

I reviewed your post and understand that the volume of speakers is too low.

 

Follow the below steps to fix this issue.

 

Right-click the speaker icon in the Taskbar and select 'Playback Devices'.  Left-click the default device once to highlight it (it’s usually 'speakers & headphones’) then click the Properties button.  Click the Enhancements tab and put a tick in the box next to 'Loudness Equalization'.  Click Apply to save the change and then click OK in all remaining windows and test.

 

If the issue still persists, please rollback the drivers and check.

 

Also, check for any updates pending on the windows update as well as HP support assistance drivers update. If any updates are pending, please update.

 

Keep us posted,


If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

 

 

 

 

 

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Mattaui
Level 1
3 3 0 2
Message 3 of 14
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Came here to ask this same question. Exceptionally quiet speakers no matter what I do. Seems like a setting must be incorrect somewhere. Tried the option suggested here and there was no change.

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praveen196
HP Support Agent
HP Support Agent
10,488 10,464 477 792
Message 4 of 14
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@Mattaui Welcome to HP Community!

 

 

Right-click on the speaker icon in the taskbar notification area. Select sound. Select the playback tab, double click on speakers, select level tab in speaker properties click on balance. Now adjust the sliders as you wish.

 

 

Also, disable all sound effects.

 

 

If you still facing the same issue, please get back to us with screenshots of the sound settings. It will help to troubleshoot.

 

Keep us posted,

 

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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AliErali
Author
Level 2
9 7 0 6
Message 5 of 14
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Hello, thank you!

I do not have the "Enhancements" tab. I have rolled back and re-updated my drivers and still without result..

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AliErali
Author
Level 2
9 7 0 6
Message 6 of 14
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Hello and thank you, I do not have the "Enhancements" tab.

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,622 4,102
Message 7 of 14
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@AliErali Try Enabling Audio Related Services on Windows 10

  1. It is quite possible that the audio-related services may have been stopped or disabled on your Windows 10. This may end up causing a missing microphone enhancement tab in the microphone properties,
  2. Open Windows Services
  3. Head over to the “Windows Audio”
  4. Double click on the service and go to the “General” tab
  5. Click on the “Startup Type” button and select “Automatic” from the drop-down.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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AliErali
Author
Level 2
9 7 0 6
Message 8 of 14
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HI, this is already the case.

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Oni152
Level 2
3 3 0 10
Message 9 of 14
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Just got this laptop and I am having the same issue. Don't expect these issues on day one when you spend close to £2000 on a laptop 😕

2 people found this reply helpful
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Mattaui
Level 1
3 3 0 2
Message 10 of 14
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Still having this issue myself, now on two different laptops (returned another for unrelated reasons). Otherwise really love it and I generally don't use the speakers, but still, it's odd that they seem to be so quiet no matter what.

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