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HP ENVY - 17-ce0014na

for some reason the sound on my laptop has stopped working. the speaker icon on the bottom right of the screen has a red circle with a white cross and when I hover over it it says "no speakers or headphones are plugged in".

 

When I go into sound on control panel it tells me no output devices found and no input devices found.

 

The device of course has built in speakers.

 

Any assistance gratefully received

1 REPLY 1
HP Recommended

Hi @chasmore,

 

Welcome to the HP Support Community

 

I understand you are facing an audio-related issue with your HP ENVY - 17-Ce0014na. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • Was there any recent update on the PC?

While you respond to that please try the below steps:

 

Update the BIOS, & Audio drivers:

  • Here's the link to download and install the above updates: Click here

While you respond to that, here's what you need to do:

Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.

Step 2: In the Device Manager, expand Sound, video, and game controllers.

Step 3: You should now see your audio driver's name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.

Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then the Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.

Restart your PC once & it should auto-reinstall a working driver.

 

If the issue with the sound continues, The best way to resolve the issue is by using the HP Support Assistant: 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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