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03-29-2020 05:21 AM
Product: Pavilion 14-ce3504na
Operating System: Microsoft Windows 10 (64-bit)
I've been recently having a problem with my quite new (roughly 3 month old) Pavilion 14-ce3504na laptop. Whenever the laptop is plugged in, there are large spikes in the CPU, leading to large audio distortion and cut outs. This has been most apparent when attempting to do video chat (using Zoom) or when recording music (using Ableton). These issues disappear once the laptop is running on battery. I've checked for any issues with the AC adapter and the diagnostic test claims that it is fine, and I have had the same issue in multiple plug sockets. I've also uninstalled recent software, disabled my anivirus (Kaspersky) and tried to stop background programs running while the laptop is plugged in, but to no avail. If any more information is required, just let me know. Thank you in advance for your help!
1 REPLY 1
04-01-2020 11:37 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers and BIOS for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
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