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HP Recommended
Pavilion 14-ce3504na
Microsoft Windows 10 (64-bit)

Hi all,

 

I've been recently having a problem with my quite new (roughly 3 month old) Pavilion 14-ce3504na laptop. Whenever the laptop is plugged in, there are large spikes in the CPU, leading to large audio distortion and cut outs. This has been most apparent when attempting to do video chat (using Zoom) or when recording music (using Ableton). These issues disappear once the laptop is running on battery. I've checked for any issues with the AC adapter and the diagnostic test claims that it is fine, and I have had the same issue in multiple plug sockets. I've also uninstalled recent software, disabled my anivirus (Kaspersky) and tried to stop background programs running while the laptop is plugged in, but to no avail. If any more information is required, just let me know. Thank you in advance for your help!

1 REPLY 1
HP Recommended

@arc_da_triumph

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers and BIOS for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.