Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
09-28-2020 10:02 AM
Product: HP Pavilion Power - 15-cb002nf
Operating System: Microsoft Windows 10 (64-bit)
I contact the community and technical support because I've an audio problem with my notebook HP Pavilion Power.
I've Bose Free Soundsport headphones and I pair it to my notebook with bluetooth.
It work but I've a problem of audio latency with all my programs (0.5-0.8 seconds delay).
Someone know how I can solve this problem please?
I tried several solutions like update drivers, stop and run it, uninstall drivers and reinstall them (bleutooth, realtek, ethernet wifi) and nothing work...
Thank you in advance
10 REPLIES 10
09-30-2020 10:32 AM
Welcome to HP Community
I have gone through your Post and would like to help
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
If the issue persists please perform a Reset https://support.hp.com/in-en/document/c04742289
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
10-01-2020 08:55 AM
Hi! Thanks to help me 🙂
I ' ve already installed HP Support Assistant and all my drivers are up to date, bluetooth too.
I think is one problem of codec bluetooth but I'm not sure.
At this moment I can't do a reset, I'm sorry.
Exist one driver exclusive for my model HP Pavilion Power? I'm sure is one problem of driver.
10-02-2020 07:09 AM
Try reinstalling the Drivers from Device Manager
- Select the Start button, type Device Manager, and select it from the list of results.
- Look for Wireless Adapters and expand the List
- Look for Bluetooth driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver:
- Open Device Manager, right-click the Bluetooth driver and select Uninstall. Restart your Notebook and Windows will attempt to reinstall the driver.
I Am An HP Employee
10-05-2020 03:15 AM
I don't find the solution but I think know the problem. It's codec bluetooth SBC selected by default on Windows 10.
My Bose Free Soundsport works with AAC and SBC codecs. I would like configure Audio Bluetooth Codec on Windows 10 but it's impossible.
It seem very strange that on Windows 10 is impossible configuring bluetooth codec deeply.
I don't make a Reset of Windows 10 because I found drivers, precisely them:
Intel 8260 Bluetooth Audio Application (WBS/APTX) and Intel 7265/3165/7260/3160 Bluetooth Audio Application (WBS/APTX) on www.dell.com dated of 2015.
You think exist a solution? Thanks again for your help and I ask to HP community to write here. It can help some people
10-05-2020 07:03 AM
Usually, in Windows the audio and the video players that you use install the required codec and there is no option to change or modify these codecs. I recommend you use an audio player that uses the AAC codec and test.
Let me know how it goes.
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Stay Home – Stay Safe
I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community