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‎03-24-2025 10:31 AM

HP Recommended
Product: HP Spectre x360 - 15-df0800no
Operating System: Microsoft Windows 11

The audio doesnt work

 

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1 REPLY 1

‎03-27-2025 08:40 AM - edited ‎03-27-2025 08:41 AM

HP Recommended

@Jare53, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

Let's troubleshoot the audio issue on your HP Spectre x360 - 15-df0800no running Windows 11. Try the following steps:

Check the Basics

>Make sure the volume is turned up and not muted.

>Plug in and unplug external headphones or speakers to check if the issue is with built-in speakers.

>Restart your laptop.


Set the Correct Audio Output

>Right-click the speaker icon in the taskbar.

>Select Sound settings.

>Under Output, ensure the correct device (Speakers/Headphones) is selected.

>Click Test to check if any sound is played.


Run the Audio Troubleshooter

>Press Windows + I to open Settings.

>Go to System > Troubleshoot > Other troubleshooters.

>Scroll down to Playing Audio and click Run.


 Update/Reinstall Audio Drivers

1. Update Drivers:

>Right-click Start and select Device Manager.

>Expand Sound, video, and game controllers.

>Right-click your audio device (Realtek, Intel, or Bang & Olufsen) and select Update driver.

>Choose Search automatically for drivers.

2. Reinstall Drivers:

>In Device Manager, right-click your audio device and select Uninstall device.

>Restart your laptop. Windows should automatically reinstall the driver.


Check HP Audio Control / Bang & Olufsen Audio

>Open HP Audio Control or Bang & Olufsen Audio Control (if installed).

>Make sure no settings are preventing audio output.


Reset Windows Audio Services

>Press Windows + R, type services.msc, and press Enter.

>Find Windows Audio, Windows Audio Endpoint Builder, and Remote Procedure Call (RPC).

>Right-click each and choose Restart.


Install HP Drivers from HP Support

>Visit HP Support page.

>Enter HP Spectre x360 - 15-df0800no.

>Download and install the latest audio drivers.
 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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