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HP Recommended
hp 17-ca1146ng
Microsoft Windows 10 (64-bit)

Hello everyone, 

 

I have the following problem: Namely comes with my notebook since I have no sound from the left speaker. I noticed it from the beginning, but I ignored it because from the right still what was to be heard and enough for me.

 

Today, however, something strange happened, for a very short time also sounds the left speaker. Now I wonder what this is and how I get sound on the left. I have already screwed on the notebook and checked the plugs and cables but found nothing.

 

Thank yo u in advance

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Lukio455

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

4 REPLIES 4
HP Recommended

Sorry, I post it in english. 😅

HP Recommended

@Lukio455

 

I reviewed your post and I understand that you are not getting any sound from the left speaker.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and make sure that the right and left speakers are set correctly.

 

Here is how it is done.

 

  1. Right click on the Volume Icon in the System Tray. It will pop up something like below, then click Sounds
    volume-tray

     

    But if you you have something like below, click “Open Sound Settings”. A new page will open, on the right side of that page, click “Sound Control Panel”. Skip step 2, go straight to step 3.

  2. A new window will pop up like below

    volume-sounds

     

  3. Click Playback tab.

    volume-playback
    Once above window show up, select the active device, then click Properties.

     

  4. Now the Speaker’s window will pop like below.

    volume-speakers
    Click the Levels tab.

     

  5. In the Levels tab, click the Balance button, as shown below.

    volume-levels

     

  6. Now the Balance window will pop up.
    volume-balance

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

HP Recommended

Hello @The_Fossette,

 

sorry for not reporting.

 

I checked the settings and found that everything is set correctly.

 

Unfortunately, the solution you suggested did not help.

HP Recommended

@Lukio455

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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