Left speaker on HP Spectre x360 Convertible 15-df0xxx stopped working

[Jan_Rajnoha]

Hi,

One day, left speaker under keyboard on HP Spectre x360 Convertible 15-df0xxx stopped working, jack for headphones and for power supply is a little free. I don't know, if it has any coherence, but I notice free jack few days ago and today left speaker stopped working

Thanks for any advice

[KrazyToad]

@Jan_Rajnoh

I suggest you run an Audio Test to confirm the Hardware Functionality and keep me posted how it goes

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio

Thank you

[SpaM59]

Hello - Tried everything to ensure that i am not interfering with the setup of the stereo speakers, yet, only 10% of the volume is out of the LHS speaker whilst 90% is out of the RHS speaker. Tried switch off, F2 etc but all to no avail.  What is next please?

[asmita6658 · Accepted solution]

Hi @SpaM59

Welcome to the HP Support Community. I'd be happy to assist you with the audio issue. 

Let's try these steps -

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.

2) Double-click Sound, video and game controllers.

3) Right click on the Audio drivers and click on uninstall.

4) Restart the computer.

Also, try updating the computer - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!