Loss of audio after Windows 10 update

[MOTOTOBESTER]

Twice now I have had to reset my new Omen laptop after losing all audio after Windows update. I tried all the suggested HP online tips to no avail.

It seems a lot of people are having this issue. Is there a definite fix or will I have to send the laptop back?

It is an AMD 7 Ryzen processor with Realtek high def speakers. Reinstalling drivers doesn't work. The only thing that works is resetting laptop to original settings and never doing a Windows update!

Thanks for any advice.

[Hydemus]

Have you tried to turning off the "audio enhancements" on your speaker setting??

[MOTOTOBESTER]

Thanks, I did try that but didn't work.

I managed to speak to someone at HP and it is a known issue with Windows update and certain HP computers. I downloaded a third party app which reinstalls the Realtek drivers and now works.

[Hydemus]

did the Omen Audio Control still working as usual after changing the driver??

[praveenbv]

Hi@MOTOTOBESTER, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps Audio issue 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

Update the BIOS

Realtek High-Definition (HD) Audio Driver

Option 2: Update the audio driver in Device Manager

1. Open Device Manager.
2. Expand Sound video and game controllers.
3. Right-click on Realtek Audio Device.
4. Select Update Driver Software.
5. Select Search automatically for updated driver software.
6. Follow the on-screen instructions to download and install the driver.

Hope this helps! Keep me posted. 

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