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- Notebook Audio
- Loss of audio after Windows 10 update

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02-06-2021 02:40 AM
Twice now I have had to reset my new Omen laptop after losing all audio after Windows update. I tried all the suggested HP online tips to no avail.
It seems a lot of people are having this issue. Is there a definite fix or will I have to send the laptop back?
It is an AMD 7 Ryzen processor with Realtek high def speakers. Reinstalling drivers doesn't work. The only thing that works is resetting laptop to original settings and never doing a Windows update!
Thanks for any advice.
02-08-2021 07:30 AM
Thanks, I did try that but didn't work.
I managed to speak to someone at HP and it is a known issue with Windows update and certain HP computers. I downloaded a third party app which reinstalls the Realtek drivers and now works.
02-09-2021 01:15 PM
Hi@MOTOTOBESTER, Welcome to the HP Support Community!
Request you to follow the below troubleshooting steps Audio issue
To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.
Option 1: Download and install the SoftPaq to update the audio driver:
Update the BIOS
Realtek High-Definition (HD) Audio Driver
Option 2: Update the audio driver in Device Manager
- Open Device Manager.
- Expand Sound video and game controllers.
- Right-click on Realtek Audio Device.
- Select Update Driver Software.
- Select Search automatically for updated driver software.
- Follow the on-screen instructions to download and install the driver.
Hope this helps! Keep me posted.
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