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Honor Student
Posts: 2
Member Since: ‎01-02-2018
Message 1 of 3 (192 Views)

Lost Beats software and control panel on my HP Envy 17 Notebook after update

Product Name: Envy 17-j011nr Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

When my notebook updated, I Lost Beats software and control panel, how do I get it back? I have audio, but it is soft.

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Posts: 92,653
Member Since: ‎07-13-2010
Message 2 of 3 (174 Views)

Re: Lost Beats software and control panel on my HP Envy 17 Notebook after update

Hi:

 

See if reinstalling the W10 audio driver resolves the problem.  Restart the PC after installing...

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

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Honor Student
Posts: 2
Member Since: ‎01-02-2018
Message 3 of 3 (156 Views)

Re: Lost Beats software and control panel on my HP Envy 17 Notebook after update

I did this, but my Beats Audio speakers, do not function, I have normal audio, and I still do not have my HP Beats Audio control panel.

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