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HP Recommended
HP ENVY 15x360 PC

My laptop just lost audio all of a sudden, the speakers stopped working.   I did not install anything new.  I tried everything including restarting, running audio check, chatting with virtual agent and running a lot more tests, nothing works.  Now I have to use Bluetooth headphones if I want to listen to music or do zoom meeting, it's quite inconvenience, can someone please help?

4 REPLIES 4
HP Recommended

@BaoTran12 

 

What is your HP ENVY 15x360 PC  ? I think it is a machine with AMD processor. Ii YES, please try

 

(a) Uninstall Audio driver

(b) do a cleanup using following information/fix:

            https://www.amd.com/en/support/kb/faq/gpu-601
            https://drivers.amd.com/drivers/amdcleanuputility.exe

(c) reboot machine


Machine will re-install Audio driver for you.

 

Otherwise, please post back what is the model/product of your machine.


Regards.

BH
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>
HP Recommended

Hello, thank you for the reply.

 

I dont even know how to Uninstall Audio driver.

My laptop product number is J9H90UA#ABA, serial number 5CD50766VY.

HP Recommended

Hi Bảo Trân,

 

Please try

 

(a) Right click Start and locate Device Manager,

(b) Click to Open Device Manager,

(c) Go to Sound, video and game controllers,

(d) Right click something Audio

(e) Click Uninstall.

 

Do you have any friend around ? She or He will help you.

 

Regards.

BH
***
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>
HP Recommended

Alright, I uninstalled the audio, performed AMD cleanup, rebooted both before and after, the audio was automatically installed back, but it still doesn't work, sound test doesn't produce any sound..

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