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‎02-15-2019 05:13 PM

HP Recommended
Product: Spectre x360 Convertible blx103ca
Operating System: Microsoft Windows 10 (64-bit)

please help as my audio no longer works, woke up to turn on my spotify to start the day upon playing, i hear a loud beep unsure i did diagnostics nothing turning up updated drivers nothing, I cant figure this out please help !
Tien

Lap top is about a year old,
Running windows 10 64

3 REPLIES 3

‎02-15-2019 09:48 PM

HP Recommended

@TienNgo 

 

What is your machine actually ? Spectre x360 Convertible blx103ca does not ring any bell.  Please use the following instructions to find out the model/product of your machine:


           https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎02-16-2019 12:46 AM

HP Recommended

Hi sorry my mistake i went off someone elses post, the model is hp spectre x360 15-bl108ca



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‎02-18-2019 08:29 AM

HP Recommended

@banhien 
I followed the few other recommended uninstall of drivers and reinstalling the audio service pack that you had mentioned and it had not corrected the issue... are there any other approaches to this issue ?

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