• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
OMEN by HP - 15-dc0126tx
Microsoft Windows 10 (64-bit)

Hey guys, my Omen 15 was from 2018 and this seems to be a long on-going audio issue of the volume going down after few seconds of media playback. Had tried all audio drivers from (https://support.hp.com/my-en/drivers/selfservice/omen-by-hp-15-dc0000-laptop-pc-series/20329817/mode... and none of it seems to work properly. There are also various other posts of adjusting the sound enhancement or loudness equalization but the option is not available for me. The posts are mostly outdated and driver versions are way older then the latest ones. 

 

In addition, I notice that I tend to have ghost button registered specifically on the brightness (F1,F2) keys and airplane mode (Insert) keys. Which changes the brightness or turn on airplane mode by itself. I can't help but notice these buttons are located above the CPU and GPU which heats up and the ghost buttons only happens when gaming (60 ~ 80 degree Celsius of temp). Are there any solutions for these issues? 

 

Thanks in advance.

P.S. Had updated everything from Windows Updates and HP Support to the latest versions.

3 REPLIES 3
HP Recommended

@Shadower319

 

I reviewed your post and I understand that the volume reduces randomly when you are playing media.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you install the BIOS and the System Event Utility from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107335.exe

 

System Event Utility: https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88257.exe

 

For the audio issue, I recommend you run the audio troubleshooter from the HP support assistant and it will automatically find and fix the audio related issues.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

HP Recommended

Hi there,

 

I have already tried re-installing and installed all latest drivers and updates to no avail. Audio troubleshooter shows that there are no issues but it still persists.

 

There are also the issue of ghost button registration on the "Brightness Up" button.

 

Thank you.

HP Recommended

@Shadower319

 

I recommend you perform a system restore back to the date when everything was working fine on the computer.

 

Refer to the below article for detailed steps.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.