• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-08-2017 06:39 PM

HP Recommended
Product: hp Notebook 350 G1
Operating System: Microsoft Windows 10 (64-bit)

Hello hp,

 

i have low quality audio after installed microsoft windows 10 (X64 bit), I already downloaded and installed all hp drivers to my laptop (hp Notebook 350 G1) and also i updated the windows and everything in my labtop but it doesn't fix my Low Quality audio and i really don't know what to do.

 

Can you please help me?

 

Notice: (I had high quality audio when i used windows 8.1)

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-09-2017 06:45 AM

HP Recommended

Hi:

 

This is the driver I used...

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

6.10.6498.0    

 

http://ftp.hp.com/pub/softpaq/sp65001-65500/sp65196.exe

 

 

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎09-08-2017 08:22 PM

HP Recommended

Hi:

 

I also have a 350 G1, and I installed the W8.1 IDT audio driver to get the audio to work correctly on W10.

Was this reply helpful? Yes No

‎09-09-2017 06:16 AM

HP Recommended

please can you send me a link to download IDT audio for my labtop version

Was this reply helpful? Yes No

‎09-09-2017 06:45 AM

HP Recommended

Hi:

 

This is the driver I used...

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

6.10.6498.0    

 

http://ftp.hp.com/pub/softpaq/sp65001-65500/sp65196.exe

 

 

Was this reply helpful? Yes No

‎09-22-2017 05:47 PM

HP Recommended

Thank you so much

Was this reply helpful? Yes No

‎09-22-2017 06:21 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.