Low frequencies missing on Omen Laptop

[batmanu]

Hey everyone! 

So I work in the audio industry and also IT, but this issue has got me stomped. 

Basically, any audio coming from the headphone jack is missing all low frequencies (<200Hz). I noticed this while at a gig trying to play some background music and noticed there was absolutely no low end. I had the computer connected with a quarter inch jack cable to the mixer and was playing some WAV files. 

I put in some headphones and realized the same thing. I had both cheap and expensive headphones and bot had the same sounds missing. 

Because I work in audio, I had an external USB audio interface with me which i connected to my laptop and then using the same quarter inch jack cable connected the interface to the mixer. This time sound was perfect! 

I am running windows 10 all up to date. I have checked on drivers, and they were the latest and greatest. I reverted to the factory drivers taken off the official HP drivers website, and same thing. 

At this point my only conclusion is that it's either hardware related or something to do with drivers in a way i can't understand.

Any help is appreciated. Any info I can offer, i am willing to supply!

Thanks in advance!

[Riddle_Decipher]

@batmanu Compared to USB, the headphone jack could be a little complicated and I'm sure you already know that, here's what I suggest you check:

Check for computer port compatibility

Headsets with a single jack connector are only compatible with computers that have headset ports. A headset port has a headset  icon next to it. If you have a headset with a single jack connector, and your computer does not have a headset port, then the headset is not compatible with your computer.

Headsets with two jack connectors are only compatible with computers that have both a headphone and microphone port. If you have a computer that only has a headset port (which has a headset  icon next to it), then your headset is not compatible with your computer.

NOTE: 

You might be able to find an adapter cable which can make your headset and computer compatible. Check with a local computer store or online. Also, using an adaptor might affect the audio quality. This does not mean that your computer has a problem.

IF you've got the right, working jack connected and yet the issue persists, I suggest we start with the windows troubleshooter:

The troubleshooting tool can fix common problems with audio playback. Follow these steps to use the Troubleshooting tool:

1. From the Start screen, type troubleshooting to open the Search charm, then select Troubleshooting from the search results.

2. Under Hardware and Sound, click Troubleshoot audio playback.

3. The Playing Audio window opens. Click Next.

4. A new window opens. Select the device you want to troubleshoot. Then click Next and follow the on-screen instructions.

If a recommended action displays, select Apply this fix or Skip this step to continue to search for other problems.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.