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HP Recommended
Envy 15 - J002AX
Microsoft Windows 10 (64-bit)

Hi,

 

The volume from the onboard speakers is very low, headphones volume is fine. 


The laptop was purchased without a hard drive, so I had to do a fresh Windows 10 install. I'm wondering if I'm missing drivers that HP included additionally to Windows as part of factory settings.

2 REPLIES 2
HP Recommended

Hi@GOWI, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps below for the Audio issue 

 

Re-install the Audio drivers - 

1) In Windows, search for and open Device Manager. 

2) Double-click Sound, video, and game controllers. 

3) Right-click on the Audio drivers and click on uninstall. 

4) Restart the computer.  

5)update the BIOS ( Please make sure Adaptor or charger is connected )

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

HP Recommended

Hi@GOWI,, I have posted a possible solution to the issue that you are facing with your HP Product, let me know once you have tried the steps and if it worked for you.

I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help. 

Cheers 🙂 

 

Please click “Accept as Solution” on my Public post if the issue is resolved, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

We haven’t heard from you in a while,

This post is with reference to the thread you had created at your friendly neighborhood HP Forums. I would like to know if the resolution provided worked for you.

Keep me posted. Happy to help!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.