• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-29-2019 08:50 PM - last edited on ‎05-29-2019 08:57 PM by Retired

HP Recommended

I have an HP ENVY TouchSmart 17-j137cl Notebook with Product Number F9M15UA#ABA running WINDOWS 10 Home v 10.0.177763 Build 177763

 

It comes equipped with BeatsAudio quad speakers and two subwoofers. The system info indicates it is a High Definition Audio Device.  

 

Ever since it came out of the box, the speaker sound volume is on the very low side at full volume and I haven’t been able to figure out what to do to bring out the full volume this beats audio HP product should be able to deliver.

 

Please let me know what settings, adjustments or drivers are necessary to make this unit deliver the volume it should?

1 REPLY 1

‎05-29-2019 10:30 PM

HP Recommended

@cyberquery 

 

Please download and install IDT High-Definition (HD) Audio Driver for your machine:

 

   http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe
   https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe (newer)

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.