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- HP Community
- Notebooks
- Notebook Audio
- MIC NOT WORKING DURING ZOOM, MEET ONLINE CALLS

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11-09-2020 08:34 AM
I had several troubles when using Zoom and Meet calls, after 20-30 min a message popups saying "your microphone has stopped working" then the speakers made a loud noise and i had to restart. Then the trouble is fixed but I lost crucial minutes in the meeting, so its annoying. I have read its a common trouble in this model, so please release a fix.
MODEL: Hp envy x360 15m-ee0xxx
Windows 10 Home 20H2 19042.572
11-30-2020 01:21 PM
Hi@twngen16, Welcome to the HP Support Community
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- Have you tried any troubleshooting steps?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
To resolve these issues, download and install the following SoftPaq to update the audio driver: https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107252.exe
Hope this helps! Keep me posted.
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