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‎11-09-2020 08:34 AM

HP Recommended
Product: HP ENVY X360
Operating System: Microsoft Windows 10 (64-bit)

I had several troubles when using Zoom and Meet calls, after 20-30 min a message popups saying "your microphone has stopped working" then the speakers made a loud noise and i had to restart. Then the trouble is fixed but I lost crucial minutes in the meeting, so its annoying. I have read its a common  trouble in this model, so please release a fix. 

MODEL: Hp envy x360 15m-ee0xxx

Windows 10 Home 20H2 19042.572

1 REPLY 1

‎11-30-2020 01:21 PM

HP Recommended

Hi@twngen16, Welcome to the HP Support Community

 

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

To resolve these issues, download and install the following SoftPaq to update the audio driver: https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107252.exe

             

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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