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003273500000000
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MUTE LIGHT NOT WORKING

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HP PAVILION
Microsoft Windows 10 (64-bit)

well my mute button is working fine but the light did not turn on, though the mute button still muted. I have no clue if the light is busted or something . I have no idea what to do i dont know either whats wrong with it help me

 

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asmita6658
HP Support Agent
HP Support Agent
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@003273500000000

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the LED light on the mute is not working.

 

Don’t worry, I’m here to help! To better assist you - 

 

1) What's the exact model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)
 
2) Were there any hardware or software changes made? 

 

3) Have you tried any troubleshooting steps before posting here?  


While you respond to that, let's try these steps -

 

Step 1 Hard Reset -

 

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
Note - This step might not be applicable for the computers with the built-in battery. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 


Step 2 Run Audio troubleshooter -

 

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

Step 3 Re-install the Audio drivers -

 

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 


Hope this helps!

 

Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

 

Have a great day ahead 🙂

Asmita
I am an HP Employee

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