MY LAPTOP HP 15Q-BU0XX 'S VOICE IS VERY LOW EVEN I SET IT TO 100%

[RISHABH97]

THE VOICE OF MY LAPTOP IS VERY LOW  EVEN I SET IT TO 100 % . 

[Jeet_singh]

@RISHABH97,

Thank you for posting your query on HP Community,

Have you tried checking with headphones does the issue persist?

Let's try the steps recommended below and check if it helps.

1. Open the Sound menu.

2. Right-click on your speakers (or the audio output you want to amplify), and select Properties.

3. Go to the Enhancements tab.

4. Check the Loudness Equalization option.

Also, Uninstall the audio drivers from the device manager and install the latest version of audio drivers and BIOS either from our HP support website, using this link or download it using HP support assistant.

To download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

If the issue still persists. Try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek or IDT High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek or IDT High-Definition Audio.
At the prompt to reboot, click Yes.

Try updating windows to latest version.

If the issue still persists try running a system diagnostics test from your PC and check if the hardware components on your PC are functioning correctly.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

Refer this article to know more information about running system diagnostics on your PC. Click Here

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Let me know if this works!

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