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Cnrv
Level 3
15 13 0 19
Message 1 of 3
149
Flag Post

Mic and Speaker suddenly stop working during Online meetings - HP ENVY x360 Laptop - 15m-ee0013dx

‎10-11-2020 11:22 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15m-ee0013dx
Operating System: Microsoft Windows 10 (64-bit)

Note: 

- HP support already did troubleshooting.

- They made me do a factory Reset and it didn't work!

- Changing drivers to full AMD version not longer working.

 

On my case my mic and speaker work just fine but eventually it will stop working in the middle of a meeting and the computer will give me errors as: "No Microphone Found" and "No Speaker Found".

If I restart the computer it will be working fine but I would like to fix this and be able to finish my meetings without restarting the laptop.

Also if the laptop is not restarted, it will start making a weird sound. Please see video attached 

 

Does anyone have a definitive solution for this?

 

 

2 REPLIES 2
ArGerrit
Level 3
20 18 1 8
Message 2 of 3
Flag Post

‎10-11-2020 12:17 PM

HP Recommended

Use the driver from June 24th and it seems to work. I've been free from crashes 4 days now, and someone else reported more than 2 weeks no crashes.

 

See this thread:

https://h30434.www3.hp.com/t5/Notebook-Audio/Audio-driver-issues-envy-15m-ee0013dx/td-p/7781910/page...

Cnrv
Author
Level 3
15 13 0 19
Message 3 of 3
Flag Post

‎10-12-2020 10:23 AM

HP Recommended

This solutions seems to work but now the key that mute and unmute your mic from the keyboard (the one similar to the key that turn off your camera) don't work. Do you know any solution for this?

 

Thank you very much for helping!

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