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‎10-04-2020 04:25 PM

HP Recommended

I have seen a lot of issues related to the sound and mic issues during online meetings. Hp has failed miserably to help. It seems as though there have been some steps posted to uninstall/reinstall AMD software and pause Windows updates. Can anyone confirm this works and what happens after the Windows update is paused after 7 days?

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1 REPLY 1

‎10-06-2020 02:14 PM

HP Recommended

The good news: you don't need to pause, just rollback the driver. Pauzing is not a good idea as you'll miss security updates.

 

The bad news: with the new driver it still crashes. Seems less frequent but I got two new crashes just today with Zoom. I checked the driver out of paranoia after the crash and it was still the full AMD and not the lite/bad one that came with it.

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