Mic and speakers stop working in the middle of a call

[noobguru]

Same as issue as discussed on this thread:

https://h30434.www3.hp.com/t5/Notebook-Audio/Mic-and-Speaker-suddenly-stop-working-during-Online-mee...

In the middle of a Zoom call I get a message that the mic and speakers have stopped working. Sometimes this is accompanied by a loud noise that sounds like a stuck fan. Only a reboot resolves it.

I've followed all the steps recommended at the end of the thread i.e. uninstall the default sound controllers in Device Manager, install the AMD Radeon drivers with factory reset. I have version 20.9.1 of the AMD drivers. For a few days I thought the problem had gone, now it has just happened again.

Suggestions welcome!

[The_Fossette]

@noobguru

I reviewed your post and I understand that the microphone and speakers stop working in the middle of a call.

Don’t worry, I assure you I will try my best to get this sorted.

Do you use the Zoom app or the browser to take Zoom calls?

Does this happen in any other application?

In case if you use the Zoom app, I recommend you uninstall it and check if it helps.

Also, uninstall the audio driver from the device manager and then download and install it from the below link.

https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105839.exe

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[noobguru]

Hi, thanks for the reply. Please take a look at the original thread I referred to - I just had to start a new thread because that one was closed. People get this issue with Skype as well as Zoom so it's not application-specific. There were some detailed steps around replacing the shipped drivers with the ones from the AMD site, which I followed. They initially seemed to work so I am wondering if an HP update may have reversed something.

[Jay_G24]

Does this occur when you use other applications as well, like google duo or Facebook video call?

And were you able to try the above steps?

Meanwhile, try performing the below updates-

Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)

Keep me posted!