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Morakot
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Message 1 of 2
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Mic cuts out on HP Pavilion x360

HP Recommended
HP Pavilion X360
Microsoft Windows 10 (64-bit)

 I have had my newest HP Pavilion 360 for less than a week, I use a headset for meetings on a daily basis and have successfully used two different headsets on my older 360 for both meetings and audio recording. When I use either of these two headsets on my new machine, the audio cuts out after a few minutes of use so that I am incomprehensible. They are both in the same room with the same access to wireless. I have set up the external microphone twice on my new machine and successfully run the troubleshooter but the issue continues to arise. What can I do?

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banhien
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Message 2 of 2
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@Morakot 

 

What is your HP Pavilion X360 ?  Please use the following instructions to find out the model/product of your machine:


   https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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