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Toyman9
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Message 1 of 2
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Microphone is not working

HP Recommended
Microsoft Windows 10 (64-bit)

I bought this HP laptop 2 months ago and the microphone was working. For the last 3 weeks I've been trying everything HP support has asked me to try. I've done troubleshooting and updates. Nothing has made the microphone work again. If there is a update I have not found please let me know. Or let me talk to a real live person at may be able to help me.

 

 

 

 

 

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Toyman9 I have a few steps to help you out:

 

The Troubleshooting tool automatically finds and fixes many computer issues. Use it to troubleshoot microphone problems.

  1. In Windows, search for and open Control Panel.

  2. Click Troubleshooting.

  3. Under Hardware and Sound, click Troubleshoot audio recording.

    NOTE: 

    Administrator permission is required to run this program. If prompted, type the administrator password or provide confirmation.

  4. The Sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.

  5. Select the device you want to troubleshoot, and then click Next.

  6. Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.

  7. If the problem persists, continue to the next step.

We may need to reset the privacy settings for the Microphone if the issue occurred after any recent windows updates:

  1. Open Settings from your start menu.
  2. Click on Privacy in order to access all your privacy settings.
  3. Select Microphone from the left pane and then click the Change button.
  4. Now, turn on the microphone for this device.
  5. Turn on Allow apps to access your microphone.
  6. Finally, in the app list, make sure to turn on microphone access for every app you want to give permission to access your microphone.
  7. Repeat the same exact steps but for your webcam this time.

If the issue persists, uninstall the microphone driver and restart to automatically install a fresh driver for the same.

  1. Open device manager, the fastest way is through the search bar:
  2. Open ‘Audio Inputs and Outputs’
  3. Left-click on your recording device.
  4. In the menu that opens up Click ‘Uninstall’.
  5. delete the driver. click apply/OK and then, restart the pc.

P.S: Welcome to HP Community 😉

 

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Have a great day!

Riddle_Decipher
I am an HP Employee

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