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nydex
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Microphone not detected

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HP ENVY x360 13-ay0152ng
Microsoft Windows 10 (64-bit)

Hello.

 

I own my HP ENVY x360 13 now for a few days and stumbled upon a problem with the microphone that i can't solve myself.

Windows seems to not detect my inbuilt mic, the only thing i found in the device manager was an audio controller with a missing driver. I suspect that this missing driver is the reason why the system won't detect the mic, but i can't figure out which driver to install because it doesn't find one automatically.

 

Any suggestions?

capture.jpg

3 REPLIES 3
banhien
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@nydex 

 

I can also see an yellow exclamation mark on Audio Controller too.  Please do a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
               https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105839.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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nydex
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Followed everything step by step, but the audio controller with the yellow exclamation mark is still there while there's no microphone under "Audio inputs and outputs".

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nydex
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Nevermind, installing HPs "AMD High-Definition Graphics Driver" fixed the issue. Thanks for your efforts.

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