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LeongWF
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Message 1 of 2
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Microphone not working on HP Pavilion Laptop PC 14-dv0000

HP Recommended
Pavilion Laptop 14
Microsoft Windows 10 (64-bit)

My new HP Pavilion Laptop 14 microphone is not working.

Thus, I'm not able to call on Microsoft Teams.

 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@LeongWF

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand that your HP Notebook microphone is not working correctly.

To provide an accurate resolution, I need a few more details:

  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?
  • Have you tried with a different app such as Zoom or Skype?
  • Have you tried using Mic via headphones or earphones?

I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows
  • Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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