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‎03-09-2019 12:53 PM

HP Recommended
Product: HP Envy x360 15
Operating System: Microsoft Windows 10 (64-bit)

Hi.

 

The microphone on my laptop doesn't work at all. No application on my HP Envy 15 can pick up my Microphone, not even Cortana. I've verified that it isn't a microphone problem, because it works with a different device. No matter how many help articles I go through and do what they tell me to do, nothing works. My only option to communicate by voice is with my phone, which irritates me greatly.

 

The audio on my laptop is slow as well. After an application starts sending audio output, it takes maybe about 3-4 seconds for the audio to actually turn on. I mentioned this when I sent in my laptop in for repair for another problem with the hinges, but it wasn't fixed. I didn't really care because I did not know it affected my microphone.

 

I'm not sure if this is a software or hardware problem. It wouldn't really make sense if it was a hardware problem because the affected area of the previous repair was on the right side of the laptop screen, far from the audio jack. It started happening maybe 3-4 months ago.

 

Any help would be appreciated.

 

Thanks.

1 person had the same question
5 REPLIES 5

‎03-09-2019 01:33 PM

HP Recommended

@MoneyHurricane 

 

We need to know what is your HP Envy x360 15  ?  Please use the following instructions to find out the model/product of your machine:


        https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎03-09-2019 01:57 PM

HP Recommended

HP Envy x360 15m-bp011dx

 

Is this what you're looking for?

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‎03-09-2019 07:10 PM

HP Recommended

@MoneyHurricane 

 

Please do a clean install Audio softeware/driver, this should help.


(a) Download the following driver and save on your computer,


        https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93151.exe


(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎03-10-2019 11:05 AM - edited ‎03-11-2019 07:08 PM

HP Recommended
@banhien wrote:

I have two drivers under Sound, video, and game controllers and two drivers under Audio inputs and outputs. Which one(s) do I uninstall?

audio inputs and outputs.PNGsound video and game controllers.png

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‎03-14-2019 07:55 PM

HP Recommended

@banhien

 

Hello?

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