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Honor Student
Posts: 1
Member Since: ‎01-13-2017
Message 1 of 2 (1,258 Views)

Microphone on Pavilion x360 Convertible not working

Product Name: Pavilion x360
Operating System: Microsoft Windows 10 (32-bit)

I'm trying to set up Cortana on my new Pavilion x360 m3 Convertible PC Model #m3-u001dx, but it's telling me the microphone can't be set up.  I've gone through all the steps 3 times, but still not hearing me.  I don't know where the microphone is (can't find anything on the help sites who can tell me where the microphone is on this model), so I don't know if I'm just not speaking into it, or there is an issue with it not hearing me.

 

Could you please help me?  Thank you Smiley Happy

HP Support Agent
Posts: 13,432
Member Since: ‎08-11-2014
Message 2 of 2 (1,224 Views)

Re: Microphone on Pavilion x360 Convertible not working

 

@SWic

Welcome to the HP Forums Smiley Happy

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

 

As I understand the microphone on Pavilion x360 Convertible isn't working,

Here's a related HP Forums post that seems to have helped others: Click here

 

For advanced troubleshooting steps:​​​​​​ on Resolving Microphone Problems (Windows 10, 8)

  • Before you begin
  • Checking the microphone
  • Updating the audio driver
  • Using the Troubleshooting tool
  • Checking the sound settings
  • Raising the microphone volume level
  • Resolving microphone issues by disabling enhancements
  • Changing the format of the microphone
  • Resolving microphone issues when running more than one application at a time
  • Testing a microphone using Voice Recorder (Windows 10)
  • Testing a microphone using Windows Sound Recorder (Windows 8)
  • Microphone does not work with Skype or other Internet software
  • Microphone fails after a webcam or a USB microphone is installed
  • USB ports not recognized

Click here to get details on each step mentioned above.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Riddle_Decipher
I am an HP Employee

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