• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY Laptop 15-ep0xxx
Microsoft Windows 10 (64-bit)

My wired headphones' mic is barely audible. I've tried the 30.0db boost, it didn't change a thing. I received my laptop as FreeDos so I thought maybe I had some drivers missing or outdated- but after checking it, that doesn't seem to be the case. This problem doesn't occur on my Bluetooth headphones, so I think this has to do with my laptop headphone jack itself. It's also not a matter of broken headphones, since I've tried various wired headphones and they always show the same problem when plugged into my laptop, but not on any other device. The real question is, "Is my headphone jack physically broken, or is it a software problem?". I don't think it's physically broken since I use my laptop very gently and this problem had been present since the first day I received my laptop (around two months ago). I thought there might be debris in it so I looked at it with a flashlight but it was clean and, for what its worth, it doesn't look broken.

1 REPLY 1
HP Recommended

@Meriiku wrote:

...This problem doesn't occur on my Bluetooth headphones, so I think this has to do with my laptop headphone jack itself.....


@Meriiku 

 

Many machines do not support stand alone microphone using headphones/microphone combo jack. Your machine could be on the same boat. Please use other options such as your BT microphone.

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.