Micropone not working on l7 in laptop

[Rectime17]

When I am on Zoom call my mike is not working.

[Garp_senchau]

@Rectime17, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If the microphone on your HP 17 Laptop PC 17-cp2000 series is not working during Zoom calls, follow these troubleshooting steps to identify and resolve the issue:

Check Sound Settings

Settings:

• Go to Start > Settings > System > Sound.
• Ensure that the microphone you are using is selected under Input.

Microphone Privacy Settings:

• Go to Settings > Privacy > Microphone.
• Ensure that Allow apps to access your microphone is turned on.
• Make sure Zoom has permission to access your microphone.

Verify Zoom Settings

1. Audio Settings:
   • Open Zoom and go to Settings.
   • Select Audio.
   • Ensure the correct microphone is selected under the Microphone section.
   • Test the microphone's functionality using the Test Mic button.

Update Drivers

Device Manager:

• Go to Device Manager (you can search for it in the Start menu).
• Expand Audio inputs and outputs.
• Right-click on your microphone device and select Update driver.

HP Support Assistant:

• Use HP Support Assistant to check for and install any updates that might be available for your laptop.

Check Physical Connection

1. Microphone Built-in or External:
   • If you are using an external microphone, check the physical connection (plug it in properly, ensure no damage to the cable).
   • Ensure your headset or external microphone is connected to the correct audio port.

Windows Troubleshooter

1. Run Troubleshooter:
   • Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
   • Select Recording audio and run the troubleshooter.

Restart Zoom and Laptop

Restart Zoom:

• Close Zoom completely and reopen it.

Restart Your Laptop:

• Restart your HP 17 Laptop PC to reset all settings and devices.

Also, refer to this guide: HP PCs - Microphone troubleshooting (Windows 10) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,